(FAQ)

Requires Member Log in

1. How do I add and pay for additional family members to my account? Go to our website and log in into your account under “Member Login”
2. How do I get the new monthly low rates? Our new monthly membership rates require a one time high investment joining fee, as a member you have the option to “buy down” your existing monthly rate to the new low monthly rate by simply paying the new one time high investment joining fee. You will enjoy the new low monthly rate for as long as you are a member.
3. How do I add and pay for additional services to my account (Kid’s Gym, Massage, “Say Hello to Joe” Café, Tanning, Tennis, and Personal Training? Go to our website and log in into your account under “Member Login”
4. How do I get a copy of my attendance? Go to our website and log in into your account under “Member Login”
5. How do I get to see the charges to my account? Go to our website and log in into your account under “Member Login”
6. How can I renew my membership? You can renew your membership under the same financial terms as previously held or you can renew your membership at current rates whichever is less. (If you desire our new low monthly rates it will require a one time high investment joining fee). You can renew online thru your account or by contacting us at 7flags@7flags.com
7. How do I make Tennis Court reservations? Go to our website and click the Tennis services.
8. How do I sign up for the free monthly health newsletter? Go to our website and log in into your account under “Member Login”, provide a valid e-mail address.
9. How do I update my billing and/or contact information or make corrections to my account information? Go to our website and log in into your account under “Member Login”
10. How do I cancel my membership? 1. You can send us an e-mail requesting the cancellation of your membership; it must include name (s) on the account, the member id no. (s) and you must attest/affirm your signature (s) electronically. You must also return your membership bar codes to us before cancellation can go into effect. Bar codes must be sent via us postal mail addressed to our home address attention T/C department. “Front Desk does not accept barcodes”.  There is a $25 processing fee to do it via e-mail or online. 2. You can send us a letter requesting the cancellation of your membership; it must include the name (s) on the account, the member id number (s) and your signature (s). You must also return your membership bar codes to us before your cancellation can go into effect. Bar codes must be sent via us postal mail addressed to our home address attention T/C department. “Front Desk does not accept barcodes”.  There is a $25 processing fee to cancel via snail mail.
11. How do I cancel add-on services? To cancel any add on services (towel service, KG, Tanning, etc...) you must either e-mail your request to 7flags@7flags.com or submit your request in writing and send to our Home office to the attention of the T/C department. Allow 30 days for termination for any of your requests to cancel services. The front desk cannot cancel add-on services for you.

Email us at 7flags@7flags.com if you have any comments or questions or suggestions for more FAQs.

Thanks!